Returns & Exchanges
At ThePack Underwear, we want you to feel confident in your fit. Due to the intimate nature of our products, we offer a 30-day return policy on unworn items in their original, sealed packaging.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Verify Condition
Ensure all garments are in their original condition, unwashed, and with all hygiene seals intact to qualify for a full refund.
Pack and Ship
Print your prepaid shipping label and securely package your items using the original mailer to minimize environmental waste.
Receive Refund
Once our warehouse inspects your return, we will process your refund or ship your new size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing