Frequently Asked Questions
Everything you need to know about your next favorite pair of underwear.
How do I find the right size for my ThePack underwear?
We recommend checking our detailed Size Guide located on each product page. Our underwear is designed for a snug yet comfortable fit; if you are between sizes, we suggest sizing up for the best experience.
What materials do you use in your products?
ThePack Underwear uses a premium blend of moisture-wicking modal and organic cotton, finished with a high-stretch elastane waistband to ensure breathability and durability throughout the day.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for intimate apparel?
Due to hygiene reasons, we can only accept returns on unworn items in their original, sealed packaging within 30 days of purchase. However, our 'First Pair Guarantee' allows you to try one pair and if you don't love it, we will send a different size or issue a refund without requiring a return.
How should I care for my underwear to make it last?
To maintain the integrity of the fabric and elastic, we recommend machine washing on a cold, gentle cycle with similar colors and tumble drying on low heat. Avoid using bleach or fabric softeners.
Do you offer discreet packaging?
Yes, all orders from ThePack are shipped in plain, unbranded mailers to ensure your privacy from the moment it leaves our warehouse to its arrival at your door.